WARRANTY POLICY
A. General. The following TASER International, Inc. (“TASER International”) warranty
provisions are applicable on all sales or transfers of TASER International Products. The term
“Purchaser” shall mean any purchaser, transferee, possessor, or user of TASER International
Products.
B. Limited Warranty. TASER International warrants that its TASER®1 devices are free from
defects in workmanship and materials for a period of one year from the date of purchase.
TASER International agrees to repair or replace such defective product which, under normal
use as defined in the written and video instructions that accompanied the product at time
of purchase, fails to function within the warranty period provided that the disclosed defect is
determined by TASER International to be TASER International’s fault. TASER International’s sole
responsibility under this warranty shall be to either repair or replace, at TASER International’s
sole option, any such product determined to be defective by TASER International and return
it via prepaid postage. After the warranty period, TASER International will repair or replace
any defective TASER M18/M18L, M18/M18L, or M26 device for a charge as specified on
TASER International’s website and a TASER X26 or X26C device on a prorated replacement
fee schedule as specified on TASER International’s website. TASER cartridges that are fired
are deemed to have operated properly. TASER-manufactured accessories are covered under
a limited 90-day warranty. Non-TASER manufactured accessories are covered under the
manufacturer’s warranty. This warranty is TASER International’s only warranty and may not
be changed or enlarged by any agent, distributor, dealer, or other person. This warranty
shall be void and TASER International shall not be responsible for any loss, damage, or other
liabilities arising from alterations, additions, or repairs which are made to the TASER Product
by other than TASER International authorized personnel or from the use of TASER Cartridges,
batteries (and cells) or other parts, components or accessories that are not manufactured or
recommended by TASER International.
C. "No Questions Asked" TASER Extended Warranty. THE EXTENDED WARRANTY
FOR A TASER M18/M18L, M18/M18L, or M26 CAN ONLY BE PURCHASED AT THE TIME THE
M18/M18L, M18/M18L, or M26 IS PURCHASED. THE EXTENDED WARRANTY FOR A TASER
X26 or X26C CAN ONLY BE PURCHASED DURING THE ONE (1) YEAR LIMITED WARRANTY
PERIOD. For customers who have purchased a “No Questions Asked” Extended Warranty,
TASER International warrants it will repair or replace any TASER M18/M18L, M18/M18L,
M26, X26, or X26C which fails to function for any reason from the date of purchase of the
extended warranty through the balance of the one year limited warranty plus the term
of the extended warranty measured after the expiration of the one-year limited warranty.
Extended Warranties for the TASER X26 and X26C are sold packaged in a special DPM
module. When loaded into an X26 or X26C, the Warranty DPM will reprogram the X26 or
X26C to extend its warranty period for the purchased number of years. Purchaser has the
responsibility to return the defective product to TASER International via prepaid postage
and provide written information as to the nature of the problem. If the weapon is out of
warranty, TASER International will respond with a quotation for repair costs.
D. Warranty Repair Procedure. To make a warranty claim, you must first verify that
your TASER device is within its active warranty period. To validate your TASER X26 or X26C
warranty status, remove the DPM for a period of 5 seconds or more, then reinstall while
observing the CID display on the back of the device. The CID will flash the date on which
the warranty will expire (or has expired).
To register a warranty claim, first obtain a Return Material Authorization (“RMA”)
number within the warranty period from TASER International through TASER International’s
website. If internet access is not available, then contact TASER International by mail or tollfree
telephone number at 800-418-9283. TASER International will advise what parts need
to be returned for repairs. The Purchaser has the responsibility to return the defective
product to: TASER International, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255
Attn: Warranty Department; via prepaid postage and provide written information as to the
nature of the defect together with proof of purchase or proof of purchase of an extended
warranty (PO, invoice or purchase affidavit) or a check/credit authorization for the fee
specified on the TASER International website for the TASER M18/M18L, M18/M18L, or M26
or for the replacement fee for a TASER X26 or X26C as specified on the prorated replacement
schedule found on TASER International’s website. Please note the RMA number on the
outside of the package. Please provide your name, address, and phone number of where to
return the repaired items. Failure to provide the required information may delay the return
of the repaired items. Any TASER device that has not been paid for or required information
has not been provided for during a period of 90 days after receipt of the TASER device by
TASER International shall be deemed abandoned and TASER International may dispose of
such TASER device without any compensation to Purchaser.
E. Warranty Exclusions. THE WARRANTY STATED ABOVE IS THE EXCLUSIVE WARRANTY
WITH RESPECT TO THE TASER PRODUCT. TASER INTERNATIONAL DISCLAIMS ANY AND ALL
OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN OR FITNESS FOR
A PARTICULAR PURPOSE OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE
PRACTICE, OR ANY WARRANTY AGAINST PATENT INFRINGEMENT. IF THE EXCLUSION
OF IMPLIED WARRANTIES IS PROHIBITED BY STATE LAW, THEN ANY APPLICABLE IMPLIED
WARRANTIES SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY DESCRIBED
ABOVE AND OTHER PROVISIONS CONTAINED HEREIN.
F. Release. PURCHASER AGREES TO RELEASE AND SAVE TASER INTERNATIONAL
HARMLESS FROM ANY AND ALL LIABILITY ARISING OUT OF DEPLOYMENT, USE OR MISUSE
OF THE TASER PRODUCT, INCLUDING ANY CLAIMS FOR DAMAGES AND PERSONAL INJURIES.
PURCHASER AGREES TO ASSUME ALL RISKS OF LOSS AND ALL LIABILITY FOR ANY DAMAGES
AND PERSONAL INJURY WHICH MAY RESULT FROM THE DEPLOYMENT, USE, OR MISUSE OF
THE TASER PRODUCT. TASER IS NOT LIABLE FOR THE FAILURE OF THE TASER PRODUCT TO
PERFORM AND TASER IS NOT LIABLE FOR ANY CLAIMS MADE BY A THIRD PARTY OR BY
PURCHASER FOR OR ON BEHALF OF A THIRD PARTY.
G. Limitation of Remedies. THE REMEDIES PROVIDED FOR IN THE ABOVE WARRANTY
ARE EXPRESSLY IN LIEU OF ANY OTHER LIABILITY TASER INTERNATIONAL MAY HAVE,
INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES. TASER INTERNATIONAL’S
CUMULATIVE LIABILITY TO ANY PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY
CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF OR RELATING TO THE TASER PRODUCT
SHALL NOT EXCEED THE PURCHASE PRICE PAID TO TASER INTERNATIONAL BY PURCHASER
FOR THE PRODUCT. IN NO EVENT WILL TASER INTERNATIONAL BE LIABLE FOR ANY SPECIAL,
INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, HOWEVER
CAUSED, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY OR
OTHERWISE, EVEN IF TASER INTERNATIONAL HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN, AND
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY
PROVIDED HEREIN. SOME STATES DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
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