M18/M18L MAINTENANCE AND CARE

• The M18/M18L is a sensitive electronic device, and should be handled with care. Avoid dropping an M18/M18L. Do not use an M18/M18L with a cracked handle.
• The only valid indicator of battery strength is a spark test. Always perform a spark test after charging batteries.
• Alkaline batteries should be replaced when the spark rate is noticeably slower than normal. Rechargeable batteries should be recharged when the spark rate is noticeably slower than normal.
• Check expiration of TASER Cartridges (the 5-year expiration is listed on the serial number label). Do not use an expired TASER Cartridge.
• Secure the M18/M18L in a protective holster when not in use.
• Avoid exposing the M18/M18L to excessive moisture or water.
• See the troubleshooting guide at www.TASER.com for additional instructions.

DROPPED OR WET M18/M18L

If your M18/M18L is dropped or gets wet, follow these instructions.

• Place the safety switch in the down (SAFE) position.
• Point in a safe direction and safely remove the cartridge.
• Remove the batteries.
• Dry the M18/M18L thoroughly (at least 24 hours).
• Reinstall the batteries.
• Place the safety switch in the up (ARMED) position.
• If the M18/M18L discharges without pulling the trigger, remove the battery tray and return the M18/M18L to TASER International immediately.
• Spark test for a full 5 seconds.
• If the M18/M18L does not function properly during the spark test, return it to TASER International immediately.
• If the spark test is normal, you may continue to use the M18/M18L.

TASER ONLINE TROUBLESHOOTING GUIDE

A troubleshooting guide is available by visiting the TASER web site at www.TASER.com. If you need product support on accessories or have any other questions, please contact customer service at:

U.S.: 1.800.978.2737 or 1.480.905.2000
International: +1.800.978.2737 or +1.480.905.2000

RMA PROCESS

To return a TASER product for repair or service, first obtain a Return Material Authorization (RMA) number from our website at www.TASER.com. See the warranty specifications on the web site. If you do not have internet access, contact TASER International at the numbers listed above. Mail the defective product with postage prepaid together with a written description of the defect and proof of purchase within one year or proof of purchase of an extended warranty (PO, invoice, or purchase affidavit) or a check/credit authorization for the fee specified on the TASER website for the TASER M18/M18L and your return address to:

TASER International, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255, Attn: RMA Department

Note the RMA number on the outside of the package. Be sure to include your name, physical address, and phone number. Failure to provide the required information may delay or forfeit the return of the repaired items. Any TASER device that has not been paid for or required information has not been provided for during a period of 90 days after receipt of the TASER device by TASER shall be deemed abandoned and TASER may dispose of such TASER device without any compensation to Purchaser.

WARNING: If the TASER device has been exposed to bodily fluids or other bio-hazards, please contact the customer service department at 1.800.978.2737 or 1.480.905.2000