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Thank you for visiting our web site! RKDefense is dedicated
to providing you with the best products and services available. For questions
and inquiries please utilize the links below:
| Affiliate Information: |
affiliate@rkdefense.com |
| Customer Serivce: |
customerservice@rkdefense.com |
| Dealer Information: |
dealerinfo@rkdefense.com |
| Product Question / Information: |
productinfo@rkdefense.com |
| Product Returns / RMA: |
returns@rkdefense.com |
| Questions about your order: |
office@rkdefense.com |
We will respond as soon as possible.
Monday - Friday 9:00am - 5:00pm (Mountain Standard Time)
ATTENTION: We do not accept international orders including orders from Canada.
RKDefense Return Policy
Due to the nature of our products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific RKDefense product page. Our hidden cameras, surveillance equipment including our other hi-tech products are special order and are not subject to cancellations. Returns will only be accepted for products damaged upon shipment to the customer. Returns must be authorized by RKDefense before the product(s) is returned. All products must be returned in the original packaging. RKDefense will replace, refund, or credit your account for returned product(s) at RKDefense’s discretion. *Special exceptions may be made on a case by case basis determined by RKDefense.
In this event, returns are subject to deductions for Handling costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from RKDefense. Any return must be authorized by a representative of RKDefense and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from RKDefense. No returns will be authorized after five (5) business days of receipt of product(s) by the customer. HANDLING CHARGES ARE NON-REFUNDABLE. WARRANTY: We guarantee all RKDefense products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale.
Products will be replaced or repaired at our option providing there is no evidence of customer misuse, or alteration. If you have any questions regarding the above, please e-mail rick@rkdefense.com and or ryan@rkdefense.com , thank you for your time and understanding. Ryan & Rick Karpilo RKDefense.com
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